Employee training paid for you to improve the productivity of your employees and the profitability of your business through training that is customized to the operations of your company.

Courses Offered

FRONTLINE SUPERVISION & MANAGEMENT: MOTIVATING EMPLOYEES

    •     Motivating Employees
    •     Coaching and Counseling
    •     Decision-Making and Communication Skills
    •     Handling Conflict and Change
    •     Work Improvement Methods
    •     Lead/Supervisor Roles

Designed for newly promoted or first-level managers as well as employees transitioning into supervisory roles who desire to acquire or refine their supervisory skills. Employees learn to understand from the supervisor's point of view. Group and individual participation is highly encouraged.

COMPUTER SKILLS

    •     Program & File Management
    •     Word Processing features & techniques
    •     Spreadsheet features & techniques
    •     Use of graphics & tables
    •     Creating & formatting a database.
    •     Internet & Email

The Computer Skills course is designed to improve your employees’ skills in word processing and spreadsheet applications and create great presentation materials and databases. Train your staff to use the tools that keep your company competitive. The customization of this training course allows the employer to make decisions about the types of computer programs that are necessary to improve and enhance the skill level of their employees. Your company depends upon well-trained professional office personnel. This program can be tailored to meet your needs for training administrative staff, clerical staff, accounting personnel, marketing assistants, receptionists, all of your support staff, and more. Everyone benefits when given the skills and abilities to meet the needs of your business.

PROJECT MANAGEMENT: UNDERSTANDING THE NATURE OF PROJECT MANAGEMENT

    •     Gaining an appreciation of end-term focus
    •     Creating and executing a project plan
    •     Managing time, product, and people effectively
    •     Negotiation techniques and processes
    •     Monitoring budget, progress, and schedules

Project Managers and their teams play a vital role in the success of today's businesses. This course provides detailed insight and information into the special characteristics of projects and the tools and techniques necessary to manage them. Participants will learn to develop the skills necessary to plan, coordinate, implement, oversee and deliver a project in a timely, budget-conscious, goal-oriented manner.

VOCATIONAL ENGLISH AS A SECOND LANGUAGE: (WITH CONTINUOUS PROCESS IMPROVEMENT TECHNIQUES)

    •     Literacy Assessment
    •     Workplace Communication Skills
    •     Team-Building and Problem-Solving
    •     Using Routing Sheets and Safety Forms
    •     Following Job Instructions
    •     Understanding Company Work Flow

Vocational English as a Second Language is taught combined with Continuous Process Improvement principles. More and more, companies and their employees are recognizing the benefits of removing language barriers from within the labor force, thereby increasing personal interaction, employee participation, and productivity. Quality Improvement Programs are more effectively and quickly implemented when ALL employees are able to participate. This customized program is designed to improve employee workplace communication skills. Company-specific communication issues, high-frequency phrases and vocabulary word banks are included. Additionally, basic fundamentals of Continuous Process Improvement are discussing including: quality, product workflow, team-building and problem solving.

CONTINUOUS PROCESS IMPROVEMENT (CPI)

    •     Team-Building
    •     Statistical Process Control
    •     SMART Goals and Objectives
    •     Leadership Skills
    •     ISO 9000 Concepts
    •     Problem-Solving

Continuous Process Improvement training empowers employees to solve problems and increase productivity through CPI concepts and tools. CPI focuses on solving problems in a teamwork environment. Customized classes will improve quality by increasing communication and leadership skills using goals and objectives for identified areas of opportunity from your own company. Continuous Process Improvement gives you and your company the tools necessary to reduce scrap, rework, and costs while you increase quality, productivity, and profitability.

PRODUCTION SKILLS

    •     Blueprint Reading and Shop Math
    •     Gauges and Calibration
    •     Variance Calculations
    •     Proper Inspection Techniques

Production Skills training is focused on providing your employees with the tools to do their job effectively and efficiently. The basics of Shop Math and Blueprint Reading are customized using your materials to ensure practical application of what is learned in the class/lab environment directly to your operation. Additional tools such as inspection techniques, measurement skills (calipers, gauges, etc.), and work area organization are incorporated to further enhance the worker productivity.

LEAN MANUFACTURING

    •     Standard Work and Standard Operations
    •     5-S Work Area Organization
    •     Takt Times and Cycle Times
    •     Set-up Time Reduction

Lean Manufacturing training enables a company to dramatically reduce their cycle time while decreasing inventory and increasing productivity. Our Lean training focus is on eliminating waste in the operation, both in the front office and on the shop floor. Using the key Lean principles, our clients learn how to reduce or eliminate many of the barriers to effective World Class Operations. Transforming your business into a Lean Enterprise will significantly increase your profits and customer service.

MANUFACTURING SKILLS

    •     Machine Tool Operation
    •     Using Hand and Power Tools
    •     The Work Environment
    •     Shop Math
    •     Equipment Safety

SUPPLY CHAIN MANAGEMENT

    •     Supply Chain Elements
    •     Costs and Analysis
    •     Capacity Management
    •     Internal Dynamics
    •     Manufacturing Resources Planning
    •     Purchasing and Inventory

Supply Chain Management training provides an integrated approach to planning and controlling the flow of goods and information through distribution channels from suppliers to customers. Learn how to make your enterprise more efficient and profitable through effective control of your supply chain.

COMMUNICATION SKILLS

    •     Change and Multi-Cultural Organization
    •     Methods of Communication
    •     Decision-Making Skills
    •     Appropriate/Inappropriate Communications
    •     Effective Explanations
    •     Removing Communication Difficulties

Effective communication is a cornerstone of successful business operations. From the shop floor to the boardroom, communication skills are more critical than ever to relay information, make decisions, and execute plans. Learn the most effective methods.

CUSTOMER SERVICE

    •     Managing Interactions
    •     Planning for Results
    •     Communications/Follow-up
    •     Customer Retention
    •     Opportunities in Customer Satisfaction
    •     Customer Management
    •     Assessment of Communication Difficulties
    •     Determining Customer Needs

It is more effective to satisfy and maintain current customers than to continually search for new ones. Learn how to listen effectively, determine and satisfy customer needs, and create a loyal customer base. Establish a win-win relationship that has lasting benefits.

GLOBAL LOGISTICS

    •     Logistics Documentation and Terminology
    •     Time Management
    •     Terms of Sale
    •     Global Management
    •     Logistical Cultural Awarenes
    •     Import/Export Process Flow
    •     Basic Logistics Stand Practices
    •     Logistical Marketing Considerations

The efficient movement of goods across the globa has taken on even more importance with the "flattering" of the world commercial enviroment. Global Logistics addresses key elements of the processes and procedures that are integral to that flow of goods.